Zaycon Fresh Closed for Business and What You Can Do About It
6/26 afternoon UPDATE: We now know that Zaycon was being sued by one of it’s investors (lawsuit started in 2016) and while Zaycon has been able to handle legal fees and operate their business for some time, they clearly weren’t able to sustain both. It is rumored that they are declaring Chapter 11 Bankruptcy, which does involve restructuring and requirements for meeting debt obligations. But thousands of customers are pretty low on the debt list, so I do not hold out much hope… AND does “suspending operations” mean that Zaycon will operate in the future? Until we know, go through the process I outline below…
Over the last 8 years we’ve been telling you all about Zaycon Fresh. The concept, started by two brothers from Spokane, WA, was simple… cut out the middleman and help people save on chicken. We helped them launch outside of Washington and have referred thousands of customers to them over the years and have loved their service ourselves!
**UPDATE 9/6/18: There is a new company called Savory Butcher that is offering the opportunity to purchase meat in bulk as a co-op and piloting in the Northwest! Read more about Savory Butcher here!**
On June 25, 3018, they announced that they have suspended business operations. Their facebook page has been shut down and the website only shows a landing page with a short message:
It is with deep regret that we inform you that as of June 25th, we are suspending business operations.
Zaycon Fresh has put forth monumental efforts to endure recent challenges but conditions are such that this suspension is necessary.
Updates will be forthcoming as we are able to provide them.
Even though we’ve had a relationship with Zaycon Fresh for years, we found out the way the rest of you did… just by going to their website and seeing the message. (UPDATE: They sent out a mass text cancelling future events on 6/27 and letting customers know about the operations being suspended with a link to their website). We knew the original owners, and they were great men who really wanted to help families save money. Sadly, things started to change in 2013 when they brought on investors. The chatter is that they have filed chapter 11 bankruptcy… but I do not know that for certain. I do know, according to this article, that they had millions of dollars invested into the company and board members.
I also know that they employed many, and helped THOUSANDS of families across the US save money on chicken, beef, pork, and fish. I felt that the business model was excellent. And they always worked to have a good relationship with bloggers like me.
Being a business owner as well, my heart hurts for Mike Conrad and his family. I can’t imagine the stress. I am saddened for all the customers who paid money for product they will not receive. I’m personally sad because I LOVED their products and am bummed I’ll have to pay full price for chicken and beef again!
What You Can Do About Your Unfulfilled Zaycon Orders
They left an email on their site, email@example.com. I’m not sure if you’ll receive a response, but I would be clear and concise in the email, give an order number (it would be on an email you received once you placed your order) and ask for a refund. Keep that email so you have proof that you tried to contact. Their phone number is no longer working. You can find names of board members and contact info on their company on the Better Business Bureau website.
Dispute the Charges:
If you have an unfulfilled order for Zaycon Fresh, you likely will not receive the product (please share your experience in the comments below). Since you are charged when you place the order, you’ll need to go find that charge and start the process of disputing the charge, since you have not received the product for the order.
(Thank you to our reader Piper, a former banker, for the following info:)
When contacting your bank or credit card, you can mention that under the Fair Credit Billing Act, you are entitled to dispute the charges since the product was not delivered.
Section 161.b.3 is the part that covers you: https://www.ftc.gov/sites/default/files/fcb.pdf
Some people are saying that you should still show up at the scheduled event and take a picture of nothing happening there, in order to prove that you didn’t receive the product. I’m not sure that you have to go to those extremes. I would start today by contacting the bank or credit card that you paid for the product through. Work with them to start the process of disputing the charge.
Tips for disputing a charge older than 60 days:
Some readers state that providing this “evidence” has helped them dispute charges that are older than 60 days. Of course your mileage may vary, depending on your bank or credit union. But it doesn’t hurt to do a little digging and retrieve these emails (hopefully you didn’t delete them).
- provide emails from Zaycon with original purchase and delivery date
- Provide subsequent emails (and/or texts) that show a postponed delivery (or deliveries)
- Provide email/text that showed the cancellation
- Show the message from the Zaycon Fresh home page that states operations have been suspended
Do Something Kind:
I find that when I’m upset about something that I don’t have much control over, I can spend time and energy being mad and frustrated, OR I can put that energy into something good. You can pray for the employees who suddenly lost their jobs, and for their families. You can find gratitude for the things you DO have and find a way to bless someone else. No, it won’t bring back the hundreds of dollars you spent on product you won’t receive. But complaining about it won’t either. Yes, go through the steps that I mentioned above (but do it calmly), and then doing something good and positive for someone else. You CAN be an influence for good in this world… let this experience remind you to go above and beyond for someone, to make their day better. I promise that you’ll feel a little better too!
Please comment below and share any info you may have and your experience. I will update this post as I learn more.
And if you’ve lost money to Zaycon Fresh, I am sooo sad about that. And I hope you are able to get it back from your credit card! I have already heard reports from readers who have been able to get refunds from the dispute process!
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