How to Get an Amazon Price Adjustment

December 17, 2013 12 Comments

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In every amazon post we add a line at the bottom reminding you that amazon prices change quickly. Sometimes this works to your advantage and sometimes it works to your disadvantage. I recently purchased these cool Power Blasters for my boys and my nephew for $19.98 each. The next day I noticed that the price had dropped down to $9.98! I was super bummed that I did not get to save an extra $30 on this purchase. One of our fab facebook friends pointed out that you can request a refund for the price difference. So I decided to give it a try and it worked! So I am super excited to share it with you!

How to get an Amazon Price Adjustment:

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1. Go to the amazon help page. Click on the yellow “contact us” button pictured.

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2. You will then have to log in to your account and the following page will appear. Your most recent purchases will appear below. If you do not see the purchase that you are inquiring about click on the button that says, “Choose a Different Order”.

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3. You will then see your other recent purchases in a pop up box. Select the item that you are inquiring about and click “done”.

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4. You will then see a drop downs menu form. In the first box choose, “Returns and refunds”,  then a second box will appear. In the second box select “Other return or refund issue”. Then in the fill in the blank type, “Partial Refund Price Change”.  Then you can email them, (this is what I did) call them, or start a live chat. All three methods work, but I prefer the email. All three methods should work.

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5. If you choose email just explain what you would like done, and click “send email”. I have posted my example below.

I hope this is helpful for you. I was sure excited to learn about it. I have found that amazon is has fabulous customer service. Each time I have contacted with them they have been very helpful and they always resolved my issues. Come to think of it I think I got a $10 price adjustment last year via live chat for Just Dance 4!  So if something goes wrong with your order don’t be afraid to ask for help at the amazon help page.

Items to note:

  • In most cases this is limited to 7-days from the shipping date.
  • Some reports are saying that this only works on items sold by amazon. Let us know what you find out.

Just one more great reason that we love amazon!


  1. I purchased an item on Nov 21. On Nov 22 it went on lightning deal. I tried to cancel and repurchase but the item was in the queue for shipping. I emailed asking for an adjustment and heard nothing.
    Then I saw your post.
    I went that route, including a cut and paste of the original email text and their reply with my inquiry. My difference was happily refunded within 4 hours. THANK YOU for posting this :) It just made my day.

  2. Thanks for the info. I got $15 back this morning. One item was through a second vendor and the other item was ordered in early November through Amazon. Awesome!

  3. I just did this for an order and got about $9 back. The rep quoted me their policy is if it is sold by Amazon and the adjustment is requested within 7 days of delivery. We are saving the chat to reference if anyone gives us trouble in the future.

  4. Thank you so much for posting this!!! Yesterday I placed a large order from Amazon and after reading this article decided to check on the shipping dates and check my order. Well, lo and behold, one of the items i ordered dropped in price by 15.75 overnight. i followed your directions, contacted amazon via chat box and just provided my order number and the difference in price. I will receive a credit in 2-3 business days for the amount it decreased.

  5. Each CS person is a different experience. Amazon’s policy is not to do a price match, but some CS’s will do it for you if its within a certain time frame. I have had it done before and am grateful for it.

  6. Wish I would have done this! I looked for a way to do this a few weeks ago on the LeapPad2 and couldn’t find it. My price difference was so big that it was worth it for me to return and repurchase at the lower price, so I did. Thank you so much for the tip!!! I will absolutely do this in the future!

  7. I’ve chatted with them online before & they gave me more off than just the difference. They gave me an additional $12 off of what the difference was! I love shopping on Amazon.

  8. leshelle mocniak says:

    I have called them up and ask for a price adjustment and they have given it to me.

  9. I just chatted with them yesterday about a price adjustment. The lady told me that since it was within 7 days from the ship date they could do it. I’ve always had good luck with Amazon’s customer service

  10. Glad it worked out for you! I tried this over Live Chat last year and they wouldn’t do it :(. Maybe they have a different policy now?

    • We have had lots of reports that it is subject to a 7 day limit. So that could be the problem. I did this last Dec or Nov via live chat and it worked for me.

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